Here, you will find answers to the common questions that may arise if you are a first-time user looking to install eSIM on your iOS or Android device. If your question does not fall under these topics, please contact our support team, and we will be happy to assist you.
FAQ
1. What is eSIM, and how does it work?
eSIM (Embedded SIM) is a new technology that allows you to use mobile connectivity without a physical SIM card. Instead, the SIM card information is stored on a special embedded chip in your device. You can activate and manage eSIM profiles directly through the Turkiye E-SIM application.
2. How do I install Turkiye E-SIM on my device?
To install Turkiye E-SIM on your device, follow these steps: Download the Turkiye E-SIM application from the App Store or Google Play Store. Launch the application and follow the registration or login instructions. After logging in, select the “Add eSIM” option and follow the instructions to scan the QR code or enter the manual data provided by your mobile operator. Once the process is complete, your eSIM profile will be activated and ready for use.
3. How can I find out if my device supports eSIM?
In most cases, the latest device models support eSIM. However, before installing Turkiye E-SIM, it is recommended to check the compatibility of your device with eSIM.
Here is a list of iOS and Android devices that support eSIM technology:
iOS Devices:
- iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max
- iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max
- iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
- iPhone XS, iPhone XS Max
- iPhone XR
- iPhone SE (2nd generation)
- iPad Pro (2nd generation and newer)
- iPad Air (3rd generation and newer)
- iPad (8th generation and newer)
- iPad mini (5th generation and newer)
Android Devices:
- Google Pixel 6, Pixel 6 Pro
- Google Pixel 5a, Pixel 5
- Google Pixel 4a, Pixel 4a (5G), Pixel 4, Pixel 4 XL
- Google Pixel 3a, Pixel 3a XL, Pixel 3, Pixel 3 XL
- Samsung Galaxy S21, S21+, S21 Ultra
- Samsung Galaxy S20, S20+, S20 Ultra
- Samsung Galaxy Note 20, Note 20 Ultra
- Samsung Galaxy Z Fold 3, Z Flip 3
- Samsung Galaxy Fold, Fold 2
- Samsung Galaxy A32 5G, A52 5G, A72 5G
- Motorola Razr (2020)
- Motorola Edge, Edge+
- OnePlus 9, 9 Pro
Please note that this list may not be exhaustive, as new devices with eSIM support are introduced regularly. It is recommended to check the specifications and eSIM support with the manufacturer or mobile operator before purchasing a device.
4. Can I use Turkiye E-SIM with my current mobile operator?
Yes, the Turkiye E-SIM application is compatible with a wide range of mobile operators worldwide. However, make sure that your current operator supports eSIM technology and provides you with the necessary data to activate an eSIM profile. If in doubt, please contact your mobile operator for detailed information.
5. Can I use Turkiye E-SIM in another country?
Yes, you can use Turkiye E-SIM in other countries. However, before using it in another country, make sure that your tariff plan allows needed country and familiarize yourself with the terms and costs of usage in different countries.
6. What happens if I change my device?
When you change your device, you will need to purchase a new eSIM profile, as eSIM can only be installed on one device and cannot be transferred. Each device requires its own unique eSIM profile, and it cannot be shared or moved between devices.