Here, you will find answers to the common questions that may arise if you are a first-time user looking to install eSIM on your iOS or Android device. If your question does not fall under these topics, please contact our support team, and we will be happy to assist you.

FAQ

1. What is eSIM, and how does it work?

eSIM (Embedded SIM) is a new technology that allows you to use mobile connectivity without a physical SIM card. Instead, the SIM card information is stored on a special embedded chip in your device. You can activate and manage eSIM profiles directly through the Turkiye E-SIM application.

2. How do I install Turkiye E-SIM on my device?

To install Turkiye E-SIM on your device, follow these steps: Download the Turkiye E-SIM application from the App Store or Google Play Store. Launch the application and follow the registration or login instructions. After logging in, select the “Add eSIM” option and follow the instructions to scan the QR code or enter the manual data provided by your mobile operator. Once the process is complete, your eSIM profile will be activated and ready for use.

3. How can I find out if my device supports eSIM?

In most cases, the latest device models support eSIM. However, before installing Turkiye E-SIM, it is recommended to check the compatibility of your device with eSIM. You can quickly verify eSIM support by dialing *#06# on your phone — if you see an EID (32-digit number), your device supports eSIM.

Here is a comprehensive list of devices that support eSIM technology (as of March 2026):

Apple iPhone:

• iPhone 17 Pro Max, iPhone 17 Pro, iPhone 17
• iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16 Plus, iPhone 16, iPhone 16e
• iPhone Air
• iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15
• iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14
• iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13 mini, iPhone 13
• iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12 mini, iPhone 12
• iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11
• iPhone XS Max, iPhone XS, iPhone XR
• iPhone SE (2nd generation, 2020), iPhone SE (3rd generation, 2022)

Apple iPad:

• iPad Pro 12.9-inch (3rd generation and newer)
• iPad Pro 11-inch (1st generation and newer)
• iPad Air (3rd generation and newer)
• iPad (7th generation and newer)
• iPad mini (5th generation and newer)

Samsung Galaxy S Series:

• Galaxy S25 Ultra, Galaxy S25+, Galaxy S25, Galaxy S25 Slim, Galaxy S25 Edge
• Galaxy S24 Ultra, Galaxy S24+, Galaxy S24, Galaxy S24 FE
• Galaxy S23 Ultra, Galaxy S23+, Galaxy S23, Galaxy S23 5G, Galaxy S23 FE
• Galaxy S22 Ultra 5G, Galaxy S22+ 5G, Galaxy S22 5G
• Galaxy S21 Ultra 5G, Galaxy S21+ 5G, Galaxy S21 5G
• Galaxy S20 Ultra 5G, Galaxy S20 Ultra, Galaxy S20+ 5G, Galaxy S20+, Galaxy S20 5G, Galaxy S20

Samsung Galaxy Note Series:

• Galaxy Note 20 Ultra 5G, Galaxy Note 20 Ultra, Galaxy Note 20 5G, Galaxy Note 20

Samsung Galaxy Z Fold Series:

• Galaxy Z Fold 6, Galaxy Z Fold 5, Galaxy Z Fold 4, Galaxy Z Fold 3, Galaxy Z Fold 2 5G, Galaxy Z Fold
• Galaxy Z TriFold

Samsung Galaxy Z Flip Series:

• Galaxy Z Flip 6, Galaxy Z Flip 5, Galaxy Z Flip 4, Galaxy Z Flip 3 5G, Galaxy Z Flip 5G, Galaxy Z Flip

Samsung Galaxy A Series & Other:

• Galaxy A56, Galaxy A55 5G, Galaxy A54 5G, Galaxy A36, Galaxy A35 5G, Galaxy A23 5G, Galaxy A17
• Galaxy XCover7 Pro

Google Pixel:

• Pixel 10 Pro Fold, Pixel 10 Pro, Pixel 10
• Pixel 9 Pro Fold, Pixel 9 Pro XL, Pixel 9 Pro, Pixel 9a, Pixel 9
• Pixel 8 Pro, Pixel 8a, Pixel 8
• Pixel 7 Pro, Pixel 7a, Pixel 7
• Pixel 6 Pro, Pixel 6a, Pixel 6
• Pixel Fold
• Pixel 5a 5G, Pixel 5a, Pixel 5
• Pixel 4a 5G, Pixel 4a, Pixel 4 XL, Pixel 4
• Pixel 3a XL, Pixel 3a, Pixel 3 XL, Pixel 3
• Pixel 2 XL, Pixel 2

OnePlus:

• OnePlus 15
• OnePlus 13, OnePlus 13R
• OnePlus 12
• OnePlus 11
• OnePlus Open
• OnePlus 10 Pro
• OnePlus 9 Pro

Xiaomi:

• Xiaomi 15T Pro, Xiaomi 15T, Xiaomi 15 Ultra, Xiaomi 15
• Xiaomi 14T Pro, Xiaomi 14T, Xiaomi 14 Pro, Xiaomi 14
• Xiaomi 13T Pro, Xiaomi 13T, Xiaomi 13 Pro, Xiaomi 13, Xiaomi 13 Lite
• Xiaomi 12T Pro
• Xiaomi Poco F8 Ultra, Xiaomi Poco F8 Pro, Xiaomi Poco X7
• Redmi Note 14 Pro+ 5G, Redmi Note 14 Pro+, Redmi Note 14 Pro 5G, Redmi Note 14 Pro
• Redmi Note 13 Pro+, Redmi Note 13 Pro
• Redmi Note 11 Pro 5G

Motorola:

• Razr Ultra (2025), Razr+ (2025), Razr (2025), Razr 60
• Razr+ 2024, Razr 2024, Razr 50 Ultra, Razr 50
• Razr 40 Ultra, Razr 40, Razr 2022, Razr 5G, Razr 2019
• Edge 60 Stylus, Edge 60 Pro, Edge 60 Fusion, Edge 60
• Edge 50 Ultra, Edge 50 Pro, Edge 50 Neo, Edge 50 Fusion, Edge 50
• Edge 40 Pro, Edge 40 Neo, Edge Fusion
• Edge (2024), Edge+ (2023), Edge (2023), Edge (2022), Edge+
• ThinkPhone 25
• Moto G86, Moto G85, Moto G75, Moto G55, Moto G54 Power, Moto G54, Moto G53, Moto G35, Moto G34
• Moto G Stylus 5G, Moto G Power (2024), Moto G (2025), Moto G (2024)

Honor:

• HONOR 400 Pro, HONOR 400, HONOR 400 Lite
• HONOR 200 Pro, HONOR 200, HONOR 90
• Magic7 Pro, Magic7 Lite
• Magic6 Pro RSR, Magic6 Pro
• Magic V3, Magic V2, Magic Vs3
• Magic5 Pro, Magic4 Pro

Huawei:

• Huawei Mate 40 Pro
• Huawei P40 Pro, Huawei P40

Sony:

• Xperia 1 VII, Xperia 1 VI, Xperia 1 V, Xperia 1 IV
• Xperia 5 V, Xperia 5 IV
• Xperia 10 VI, Xperia 10 V, Xperia 10 IV, Xperia 10 III Lite

Oppo:

• Find X9 Pro, Find X9, Find X8 Pro, Find X8
• Find X5 Pro, Find X5, Find X3 Pro, Find X3
• Find N5, Find N2 Flip
• Reno14 Pro, Reno14

Vivo:

• X300 Pro, X300, X200s, X200 Pro, X200 FE, X200, X100 Pro, X90 Pro
• V50, V40, V40 Lite, V29, V29 Lite 5G
• iQOO 15

Nokia:

• Nokia X30, Nokia XR21, Nokia G60

Sharp:

• AQUOS R10, AQUOS R9 Pro, AQUOS R9
• AQUOS R8s pro, AQUOS R8 pro, AQUOS R8
• AQUOS sense9, AQUOS sense8, AQUOS sense7 plus, AQUOS sense7
• AQUOS zero6, AQUOS wish

TCL:

• TCL 60 XE NxtPaper, TCL 60
• TCL 50 Pro NxtPaper, TCL 50 NxtPaper, TCL 50 5G
• TCL 40 XL

Other Brands:

• Fairphone 5, Fairphone 4
• Nothing Phone (3a) Pro
• ASUS Zenfone 12 Ultra
• ZTE nubia Flip2
• Realme 14 Pro+
• Nuu Mobile X5
• Alcatel V3 Ultra
• myPhone Hammer Construction, Hammer Blade 5G, Hammer Blade 3, Hammer Explorer PRO, myPhone NOW eSIM
• Rakuten Hand 5G, Rakuten Hand, Rakuten Mini, Rakuten Big S, Rakuten Big

Important notes:

• Devices purchased in mainland China, Hong Kong, Macao, and Taiwan may NOT support eSIM even if the same model does in other regions.
• US models of iPhone 14 and later are eSIM-only (no physical SIM tray).
• Some carrier-locked devices may have eSIM disabled — your device must be carrier-unlocked to use eSIM with Turkiye E-SIM.
• eSIM support for some Samsung, Motorola, Honor, Vivo, and Xiaomi models may vary by region. Please verify with the manufacturer.
• For iPhones and iPads purchased in Turkey: if you set up your device after April 23, 2020, your eSIM should be activated after installation. If not, contact your carrier.

This list is updated as of March 2026. New devices with eSIM support are introduced regularly — check the specifications with the manufacturer if your device is not listed.

4. Can I use Turkiye E-SIM with my current mobile operator?

Yes, the Turkiye E-SIM application is compatible with a wide range of mobile operators worldwide. However, make sure that your current operator supports eSIM technology and provides you with the necessary data to activate an eSIM profile. If in doubt, please contact your mobile operator for detailed information.

5. Can I use Turkiye E-SIM in another country?

Yes, you can use Turkiye E-SIM in other countries. However, before using it in another country, make sure that your tariff plan allows needed country and familiarize yourself with the terms and costs of usage in different countries.

6. What happens if I change my device?

When you change your device, you will need to purchase a new eSIM profile, as eSIM can only be installed on one device and cannot be transferred. Each device requires its own unique eSIM profile, and it cannot be shared or moved between devices.